The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received in full we’ll confirm that your order has been accepted by sending you an email at the email address you provided in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
Cancellations
To cancel your order, please contact us at theshop@flolondon.co.uk. If your item has not been despatched we will issue a refund. No refunds will be issued for cancellations made after dispatch of items.
Cancellation by us
We reserve the right to cancel your order if:
Payment has not been received.
We do not deliver to your area.
One or more of the goods you ordered was listed at an incorrect price due to a software error.
We do not have enough stock to deliver the goods you have ordered.
If we cancel your contract you will be notified by email and we will credit your account for any sum deducted by us from your credit or debit card as soon as possible or within 30 days of your order. We will not offer any additional compensation for disappointment suffered.
Liability
We will have no liability for goods we deliver that are not what you ordered, goods that are damaged, or defective, or if the delivery is of an incorrect quantity unless you notify us within 5 working days of the delivery of the goods in question. Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery we will provide you with a full refund.
We will have no liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions due to events which are beyond our reasonable control or by anything you (or anyone acting with your implied or express authority) does or fails to do.
We will have no liability for any indirect or consequential loss, damage or expenses (including but not limited to: lost data, lost profits, lost revenues or business interruption) arising out of any problem you notify us of under these conditions. We will have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
If you order from outside of the UK, you do so at your own risk. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You are responsible for ensuring that all items sold to you are appropriate for your use.
Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address (Forma House, 40 Bowling Green Lane, London, EC1R 0NE). All notices from us to you will be displayed on our website from time to time.
Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Privacy
Your privacy is of the highest importance to us. Your information will be held securely and not shared with any third parties. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. We collect information for the following purposes:
To provide and operate the services and offer customer assistance.
To be able to contact you with general or personalised service-related notices and promotional messages.
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our services.
To comply with any applicable laws and regulations.
Our company is hosted on the squarespaces.com platform. Squarespace provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Squarespace data storage, databases and the general Squarespace.com applications. Learn more about Squarespace's privacy policy. You acknowledge, accept and agree to be bound by the terms of our privacy policy.
Law, jurisdiction and language
Any contract by us shall be governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Contact Us
If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at theshop@flolondon.co.uk, with the subject lines ‘Terms and Conditions’.